Shipping & Return

Shipping

Packages are shipped within 24 hours after payment received (except holidays) and sent through the postal service POSTE ITALIANE with registered mail. They are not to be taken into considerations orders containing one or more customizable items where are specified the days required for processing. Upon delivery a signature is required for the withdrawal of the package. A tracking code will be assigned to the parcels, allowing you to check online the status of your shipment.

Italy: Delivery takes around 1-2 working days after shipping (depending on the destination area, excluding holidays). In case you were not present at the delivery, the Italian post office will leave in your mailbox a stock alert for a hand collection at the post office closest to you. We invite you to check out and go to pick you parcel if it is stock.

Warning: It is important to communicate the SURNAME on the intercom and all those additional data needed to delivery (examples: shop, office, building, scale ...). If any of these data are not disclosed in time before shipment and the package is returned for any reason, you will have to pay the shipping cost, again. The same goes for the packages that are returned for "accomplished stock".

The Packaging charges are included in the shipping cost. The shipping cost in Italy is 6,00 for the purchase of a single item. For purchasing multiple items, a surcharge of 1.00 will be added. We therefore advise you to group your items in one order for shipping discounts. We can't group two different orders placed separately.

Abroad: The delivery takes about 7-10 working days from date of shipment (except holidays) if the shipment is destined to Europe. If shipping is Extra EU delivery times are longer and vary from 14-20 working days approximately. In case you were not present at the delivery, you local post office will leave in your mailbox a stock alert for a hand collection at the post office closest to you. We invite you to check out and go to the indicated mail for collection by hand if your parcel is in stock.

Goods are shipped from Italy in padded envelopes that protect the items during the shipping.

Warning: It is important to communicate the SURNAME on the intercom and all those additional data needed to delivery (examples: shop, office, building, scale ...). If any of these data are not disclosed in time before shipment and the package is returned for any reason, you will have to pay the shipping cost, again. The same goes for the packages that are returned for "accomplished stock".

The Packaging charges are included in the shipping cost. The shipping cost in Italy is 7,00 for the purchase of a single item. For purchasing multiple items, a surcharge of 1.00 will be added. We therefore advise you to group your items in one order for shipping discounts. We can't group two different orders placed separately.

Return

Returning goods is possible. It must be done no later than 14 days from the receipt and the goods must be unused and complete with every piece as they were described. They need to be carefully packed and shipped to our office through registered mail. All return costs shall be paid by the buyer. Therefore we invite you to get in touch with us in order to tell us about you return.

READ YOU CONDITIONS OF SALE

Last update: 7/1/2017